Protecting Your Personal Information Is Our Priority

1. Introduction and Scope of This Policy

This Privacy Policy is published by zus77 ("we", "our platform") and applies to all users who register, browse or use the services provided at zus77.onl, including all related pages, mobile applications, and customer service channels.

By registering an account or continuing to use the zus77 platform, you agree to the collection and use of your personal information under the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

2. Personal Information We Collect

zus77 collects personal information from members through several different methods, depending on the type of interaction involved. The information collected is as follows:

2.1 Account Registration Information

• Full name as stated on your identity card (MyKad) or a valid identification document
• Active email address
• Mobile phone number
• Date of birth (to verify age of 21 and above)
• Username and password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

• Copy of identity card (MyKad) or passport
• Proof of current residential address (utility bill or bank statement)
• Information required for Know Your Customer (KYC) procedures

2.3 Financial Transaction Information

• E-wallet details (Touch 'n Go eWallet, ShopeePay) used for deposits and withdrawals
• Bank account information for transactions via FPX or DuitNow
• Cryptocurrency wallet address for transactions using USDT, BTC or ETH
• Deposit and withdrawal transaction history

2.4 Gaming Activity Information

• Gaming activity logs, betting records and session history
• Game preferences and platform usage patterns
• Information related to promotions and bonuses claimed

2.5 Technical Information

• IP address and general location information (country or state)
• Device type, operating system and web browser used
• Cookie data and session identifiers
• Access logs and visit timestamps on the platform

3. Purposes for Using Personal Information

Personal information collected by zus77 is used solely for legitimate purposes directly related to providing services to members. Those purposes are:

3.1 Account Management and Security

Your information is used to create and manage your member account, verify your identity during login, process deposits and withdrawals, and detect any suspicious activity to protect your account from unauthorised access.

3.2 Legal and Regulatory Compliance

As a platform operating under international licensing, zus77 is required to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures. Identity verification information is used to fulfil these compliance obligations.

3.3 Service Improvement

Platform activity and usage data is reviewed at an aggregate level (not individually) to help us understand member needs, improve the user interface, and introduce new features better suited to the needs of Malaysian members.

3.4 Service Communications

We use your email and mobile phone number to send important account notices, policy updates, transaction alerts, and promotional information (subject to your preferences).

4. Sharing Information with Third Parties

zus77 takes our responsibility to member privacy seriously. Your personal information will not be sold or shared arbitrarily with any third party. However, there are certain situations where sharing information is necessary:

• Payment service providers: Required information is shared with payment processors (such as FPX gateways, DuitNow and e-wallet platforms) to process your financial transactions. These providers are bound by strict confidentiality agreements.
• Legal compliance: Information may be disclosed to relevant authorities if we receive a valid court order or a request from an authorised regulatory body.
• Technical service providers: Technology partners that support platform operations (such as hosting services and security systems) may require limited access to data for technical purposes only.
• Audit and licensing compliance: Information may be shared with licensing bodies or independent auditors in the context of platform operational compliance reviews.

In all sharing situations above, zus77 ensures that the receiving parties are bound by confidentiality obligations equivalent to our own standards.

5. Cookies and Tracking Technologies

The zus77 platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how members interact with the platform to help us identify and resolve technical issues.
• Functional Cookies: Store member preferences such as language, display settings and login information for convenience.
• Analytics Cookies: Used to understand overall platform usage patterns for the purpose of service improvement.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality.

6. Data Security Measures

zus77 implements comprehensive technical and organisational security measures to protect member personal information from unauthorised access, loss, misuse or disclosure:

• All data transmissions are protected with 256-bit SSL/TLS encryption — the padlock icon in your browser confirms this secure connection.
• Member passwords are stored in hashed form that cannot be reversed — no member of our staff is able to view your password.
• Two-factor authentication (2FA) is available and encouraged for all accounts.
• Security monitoring systems operate around the clock to detect unusual activity.
• Access to the member database is restricted to authorised staff only and is logged for audit purposes.
• Regular security audits are conducted by independent third parties.

7. Your Rights as a Member

As a zus77 member, you have the following rights regarding your personal information. These rights can be exercised by contacting our customer service team via live chat or email:

• Right of Access: You have the right to know what personal information we hold about you and how it is used.
• Right to Rectification: If your personal information is inaccurate or out of date, you have the right to request that a correction be made.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted, subject to legal compliance obligations binding on us.
• Right to Restriction of Processing: You may request that the processing of your data be restricted in certain circumstances while a dispute is being resolved.
• Right to Withdraw Consent: For data processing based on your consent, you may withdraw that consent at any time without affecting the validity of processing that took place prior to withdrawal.
• Right to Complain: You have the right to submit a complaint to the relevant data protection authority if you believe your privacy rights have been violated.

8. Data Retention Period

zus77 only retains members' personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations:

• Active account information is retained for as long as your account remains active on the zus77 platform.
• After account closure, certain information (in particular financial transaction records and KYC documents) will be retained for the period prescribed by legal compliance requirements related to anti-money laundering.
• Technical data such as access logs is retained for a shorter period for security and troubleshooting purposes.
• Once the retention period has ended, data will be disposed of in a secure and unrecoverable manner.

9. Changes to This Privacy Policy

zus77 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any changes will take effect as soon as they are published on our platform.

For significant changes, we will provide reasonable notice to members via their registered email or a clear notice on the platform before the changes take effect. Continued use of the platform after such notice will be considered acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how your information is protected by zus77.

10. How to Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact the zus77 Privacy and Data Protection team:

• Live chat: Available 24/7 in Malay and English via the zus77 platform
• Email: [email protected]

We aim to respond to all privacy-related enquiries through our 24/7 customer service. For more complex requests such as data deletion or data export, identity verification may be required before any action is taken.